We promise the following aspects:
To Strictly comply with the relevant regulations on Product Quality Law of the People's Republic of China and Law of the People’s Republic of China on the Protection of Consumers’ Rights and Interests. We provide return or changing service for quality defects of products and parts.
Field Service: Dispatched task shall be finished within one hour once receiving customers’ repair call and the assignment and customer feedback should be conducted subsequently. To serve customers better, many offices can be seen in Changshu’s surrounding areas, e.g. Haining and Shaoxing of Zhejiang.
Service Hotline: 24-hour hotline opened in our HQs and offices.
Service Item: Before sale, the required products should be offered to customers timely. During and after sale, technical training and consultation shall be provided for any users for free.
Service Response Time: 12-hour field service
Tracing Service: Tracing maintenance information is to remove products’dysfunction.